The Nurself Promise – Creating Amazing Experiences

When you shop with Nurself, the experience matters as much as the products. Every order is carefully packed in premium packaging and shipped with utmost care to reach you in perfect condition. Still, if something feels off, our support team is here to help you with a simple, hassle‑free resolution so your Nurself experience stays smooth and delightful

Cancellation Policy – How It Works

• You can cancel your order before it is dispatched or within 1 hour of placing the order, whichever is earlier

• Partial cancellations (cancelling only a few items from the order) are not allowed

• To cancel, please contact us on +91 9044822232 with your order details

• For prepaid orders cancelled within the allowed window, a full refund will be initiated within 24–48 working hours after our team processes the request

• Cancellations after delivery are not possible due to hygiene and safety reasons

• Nurself reserves the right to refuse transactions or delay refunds (by 3–6 months) for accounts with repeated cancellations or questionable activity, in line with industry best practices

  If Your Products Arrive Damaged

• If you receive damaged products, please inform us within 2 days / 48 hours of delivery
• After verification (photos, videos, and basic checks), you will be eligible for either a replacement or a full refund, as applicable

Wrong or Incomplete Order

• If you receive the wrong products or your order is incomplete, contact us within 2 days / 48 hours of delivery

• In case of missing items, we will send the products that were left out as quickly as possible

• An unboxing video is strongly recommended as it helps us verify and speed up the resolution

If a Product Feels Ineffective

• If any Nurself product feels ineffective after 7 days of consistent use, reach out to us

• Our product advisors will understand your concern and guide you on usage or next steps

• In genuine cases, we may offer a coupon code equivalent to the product value, redeemable on your next purchase

  In Case of Adverse Reactions

• While Nurself products are formulated with care, we always recommend a patch test before full use, especially for sensitive skin

• If you notice any irritation or adverse reaction, stop using the product immediately and contact our customer care team for guidance

  Important Notes:

• We do not provide dermatological treatments

• We do not offer monetary compensation for reactions or dissatisfaction

• We follow a no product returns policy for used or opened items, except in verified damaged / wrong product cases, in line with standard hygiene practices

When you shop with Nurself, the experience matters as much as the products. Every order is carefully packed in premium packaging and shipped with utmost care to reach you in perfect condition. Still, if something feels off, our support team is here to help you with a simple, hassle-free resolution so your Nurself experience stays smooth and delightful.

• You can cancel your order before it is dispatched or within 1 hour of placing the order, whichever is earlier.

• Partial cancellations (cancelling only a few items from the order) are not allowed.

• To cancel, please contact us on +91 9044822232 with your order details.

• For prepaid orders cancelled within the allowed window, a full refund will be initiated within 24–48 working hours after our team processes the request.

• Cancellations after delivery are not possible due to hygiene and safety reasons.

• Nurself reserves the right to refuse transactions or delay refunds (by 3–6 months) for accounts with repeated cancellations or questionable activity, in line with industry best practices.

• If you receive damaged products, please inform us within 2 days / 48 hours of delivery.

• After verification (photos, videos, and basic checks), you will be eligible for either a replacement or a full refund, as applicable.

• If you receive the wrong products or your order is incomplete, contact us within 2 days / 48 hours of delivery.

• In case of missing items, we will send the products that were left out as quickly as possible.

• An unboxing video is strongly recommended as it helps us verify and speed up the resolution.

• If any Nurself product feels ineffective after 7 days of consistent use, reach out to us.

• Our product advisors will understand your concern and guide you on usage or next steps.

• In genuine cases, we may offer a coupon code equivalent to the product value, redeemable on your next purchase.

• While Nurself products are formulated with care, we always recommend a patch test before full use, especially for sensitive skin.

• If you notice any irritation or adverse reaction, stop using the product immediately and contact our customer care team for guidance.

• We do not provide dermatological treatments.

• We do not offer monetary compensation for reactions or dissatisfaction.

• We follow a no product returns policy for used or opened items, except in verified damaged / wrong product cases, in line with standard hygiene practices.